Ngee Ann Academy (formerly known as Ngee Ann-Adelaide Education Centre) has provided high-quality tertiary education in Singapore since 1998. In 2018, we adopted a new corporate identity and came under The Ngee Ann Kongsi as a fully-owned subsidiary.
Our website and logo present what we are today: an exceptional institution that continues to serve our stakeholders with the same commitment, quality and passion that we have for the past 20 over years. We aim to continually provide high quality education and training and see our students benefit from our programmes and move on to greater heights in their respective careers.
NAA is registered as a Private Education Institution under the provisions and regulations of the Private Education Act 2009 in Singapore. The registration period is valid for 4 years from 15 September 2018 to 14 September 2022. Registration number: 199703922R. Additionally we have been awarded the EduTrust status from 07 September 2015 to 06 September 2019.
Service Quality Targets
Ngee Ann Academy continually strives to improve our services to meet our students’ needs and to meet the regulatory requirements.
Some of our service standards are:
- Acknowledgement of emails – First acknowledgement of receipt of email within 24 hours on working days.
- Complaint Resolution – All formal (written) complaints to be resolved no longer than 21 working days from the date the complaint is lodged.
- Refund for Withdrawal – Refund for withdrawal shall be processed within the next 7 working days from the date student files a refund request with all complete documents required to process the refund.